We may have left Astana a few months ago but finding (and
coping with visits to) a doctor were such an important part of life there. I meant to post this some time ago but the demands of moving caught up with me.
Medical care in Astana ranges, in typical post soviet style,
from the excellent to the dreadful. You
can find treatment for just about anything but you will not necessarily receive
the comfort or care that you might expect back in your home country and the
bedside manner is very different.
Doctors also subscribe to a holistic view of the person so expect to be
given alternative and homeopathic remedies alongside your prescription.
Medical services in Astana can be confusing, particularly
for expatriates as specialists transfer between hospitals so you may go to
different hospitals on different days to be seen for one particular
problem. Expatriates tend to have international standard health
insurance managed through a local clinic, many of these claim to speak
English. Most of these claims are
fanciful at best so be prepared to translate for yourself or bring a local
friend along and give up all rights to medical privacy. The standard of English at SOS is generally decent
– they provide GP services and will arrange hospital appointments where
necessary and attend with you to translate.
They have helped us with ophthalmologists, dentists, radiology etc. OB/Gynae assistance was provided but was not
as smooth as other services.
Many of the clinic services will also claim to provide 24 hour
responses but again not all of them do.
About one year in to our time there our daughter came to tell me that
our son could not breathe. I went to see
him (of course this would happen when my husband was away on business and in
the depths of winter), his lips were turning blue and he was rasping. I was concerned that he was suffering from
epiglottis (try working out how to explain that in a foreign language at 1 am)
and called our clinic (who had promised a 24 hour emergency response) to hear
that they worked only 8am-8pm. I called
our head of HR who was the emergency contact but she was travelling for the
weekend and her ‘phone was out of signal. As I did not know which hospital was providing services that evening I called our insurance international hotline and had my son
assessed over the telephone. They were
mostly sure that he was ok but given his age and symptoms they wanted him
checked by a doctor on the scene. They
were able to co-ordinate with one of the other clinics to make an appointment
at the Mother and Child hospital and I then had to drive out in the middle of
the night to find them.
Our employers changed clinics the following week and we
found ourselves with SOS who do provide a guaranteed 24 hour response and
ambulance services, in fact in the scenario we had experienced they would have sent
a GP out for a home visit to decide whether or not hospital admission was
warranted – a much better system. A few
weeks later I found myself using their services as I had suddenly become very
unwell and needed an operation. They
arranged for pre-op tests in Astana and
then arranged for me to fly to Germany for the operation as they were not
confident that the hospital providing those particular operative services that
week was safe.
Kazakh doctors tend to overmedicate. This collection was for a simple case of tonsillitis. |
Top tips:
- Make sure that your insurance registers you with a primary care clinic. In my experience SOS provide the best service.
- Download an app like google translate on your phone and enable a Cyrillic keyboard. That way if you do not speak Russian or have an interpreter you and your doctor can communicate through google.
- Check dosage instructions, contraindications and potential negative interactions of medicines thoroughly with the Doctor. Pharmacists will very rarely double check your prescription with you and will not happily answer questions. Instructions on the packets will usually be in Russian or Kazakh.
- Following on from this if you are on regular medication bring it with you when seeing the doctor. Sometimes your home doctor will have prescribed something that is not regularly used in Kazakhstan and it is helpful for them to be able to check the medicine and its interactions with any prescription they would typically write as they may need to amend their usual practice.
- While Dr Internet is a recipe for worry and disaster it can help to research your medical issues before you go to the doctor. Medical paternalism is still rife in Astana and doctors will not volunteer information, particularly when there is a language barrier, you will need to be quite specific in your questions.
- Your insurance will probably have a 24 hour medical hotline in addition to the claims people. Don’t be afraid to call them to check any questions you have with regard to your treatment or medication.
- Try to arrange for regular ‘well woman’ or ‘wellman’ tests to be done in your home country when you are back – it is just easier than wading through results in Russian and coping with different cultural norms of privacy.
- If you want your child to follow the immunisation schedule of your home country arrange for a letter from your home doctor outlining the schedule and provide this to your primary care clinic to arrange necessary injections. You may have to give this to your child’s school and make it very clear that you do not give automatic consent to the Kazakh schedule. We were quite happy for our children to sit on the Kazakh schedule but you may not wish to interrupt a part established regime.
- Try not to worry – the doctors want what is best for you. They might not explain in the same way that you are used to but if you are having a heart attack you want them to treat you not talk. Methods of treatment may be different but at the very least they will be providing the best available care to you. One of my husband’s colleagues had an emergency appendectomy at a local hospital and was well looked after – certainly better than having an appendix burst on a flight to Europe or Dubai.